PAYMENT INFORMATION

Refund & Cancellation

Please review our policy regarding course cancellations, payments and refund requests before making a purchase.

Last Updated: September 14, 2026

Payment & Refund Information

Policy Overview

This Refund & Cancellation Policy explains the general terms that may apply to payments made for courses, training programmes and other paid services offered by Vowel NextGen Learning.

Please review the applicable course details and payment information before completing your enrolment. Specific course offerings may have additional terms communicated during the registration or purchase process.

Please Note

Refund eligibility may depend on the course, service, stage of delivery and other applicable conditions communicated at the time of enrolment.

Course Payments

Course fees and applicable payment requirements will be communicated before or during the enrolment process. By completing a payment, you confirm your intention to enrol in the selected course or service.

Payment Confirmation

Please retain relevant payment confirmations or transaction details for your records and for any future support request.

Applicable Fees

Course fees and other applicable charges will be communicated as part of the relevant enrolment or service process.

Payment Responsibility

You are responsible for ensuring that the payment information provided by you is accurate and authorized for use.

Cancellation Requests

If you wish to cancel your enrolment or a paid service, please contact Vowel NextGen Learning as soon as possible with the relevant details of your request.

Cancellation requests will be reviewed based on the applicable course or service terms, the timing of the request and whether the relevant service or learning content has already been provided or accessed.

Submit Your Request

Contact our support team with your registered details and course information.

Request Review

We will review the request according to the applicable enrolment and service terms.

Response & Resolution

You will be informed about the outcome and any applicable next steps.

Refund Requests

Refund requests, where applicable, should be submitted to our team with sufficient information to identify the relevant enrolment and payment.

Each request may be reviewed based on the applicable circumstances, including the relevant course or service, the timing of the request and the extent to which learning content, classes or other services have already been provided.

Information to Include

Your full name and registered contact details.
Course or programme name.
Relevant payment or transaction details.
A brief explanation of your cancellation or refund request.

Refund Processing

If a refund is approved, the refund process will be handled through the appropriate payment process or method, subject to applicable operational and payment processing requirements.

Processing time may vary depending on the payment method, payment service provider, banking systems and other relevant factors outside our direct control.

Please allow a reasonable period for approved refund requests to be processed and reflected through the relevant payment channel.

Changes to Courses or Programmes

Vowel NextGen Learning may update course schedules, content, trainers, learning methods or programme structure when reasonably necessary to improve the learning experience or address operational requirements.

Where a significant change affects an enrolled learner, we may communicate relevant information and applicable options based on the circumstances.

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Need Help With a Payment?

For questions regarding payments, cancellations or refund requests, please contact our support team.

info@vowelnextgen.com Contact Us